Login Page
Take Your SAP® SuccessFactors
Support to New Heights
With HelpMyCloud by Veritas Prime, soar to success in the cloud
with flexible and reliable support tailored to your business needs.
Take Your SAP® SuccessFactors
Support to New Heights
With HelpMyCloud, soar to success in the cloud with flexible and reliable support tailored to your business needs.
HelpMyCloud by Veritas Prime offers a reliable cloud-based ticketing platform tailored to deliver exceptional support for SAP® SuccessFactors. Our flexible service models include subscription-based assistance, pre-paid support options, and comprehensive Application Management Services (AMS) at both Level 1 and Level 2. With HelpMyCloud, you can rest assured that your support needs are fully met.
Why Choose HelpMyCloud for SAP® SuccessFactors Support?
Experienced, Certified Team
- Our US and nearshore consultants are SuccessFactors certified, with extensive experience supporting global clients and processes. We currently support over 180 clients with 375+ active support plans, backed by a consulting team that has successfully completed some of the largest implementations worldwide.
- Our resources are skilled and certified in all SAP SuccessFactors modules; Employee Central, Payroll, Compensation, Recruiting, Onboarding, Performance and Goals, Succession, Learning Management, Opportunity Marketplace, Workzone, Integrations (CPI, Boomi, Integration Center), and more.
- We also offer specialized Employee Central Payroll Services, both BPO and payroll support
Direct Access to Experts
- With HelpMyCloud by Veritas Prime, there’s no waiting to get the help you need. Our dedicated CSMs are certified consultants who understand your system’s landscape, ongoing projects, and module interdependencies, providing the expert assistance you need from the first contact.
Unlimited, Comprehensive Support
- We support all modules, with no hidden costs for complex areas. From training and admin tasks to defect resolution or enhancements, our certified professionals are ready to assist, whether you need guidance on best practices or how-to support.
Flexible & Hassle-Free Plans
- We offer adaptable subscription plans that align with your business needs. Increase your hours for busy periods like Compensation and Benefits cycles, or scale down during slower times.
Transparent & Efficient Support
- Our easy-to-use ticketing system and transparent dashboards offer real-time visibility into your hours usage and ticket status.
Stay Ahead with Release Insights
- Our global release process provides easy-to-understand analysis of new features, helping you make strategic, informed decisions that align with your business goals.
Discover more about our implementation services and innovative products at Veritas Prime. Ready to modernize your SuccessFactors system?
Supported by the Numbers
Core Offerings
At Veritas Prime, we recognize that each business has distinct requirements for SAP SuccessFactors support. To address these unique needs, we provide a variety of flexible service options tailored to meet you where you are and guide you toward your goals. Whether you need ongoing support, a structured plan, or comprehensive Application Management Services (AMS), our customized offerings ensure you receive the appropriate level of support at every stage of your journey. Explore the solutions that best align with your business objectives, and let us help you achieve greater efficiency and success.
Our Subscription service plan is tailored for businesses that require consistent, ongoing SAP SuccessFactors support each month. Ideal for organizations needing 20+ hours of assistance, this plan offers flexibility, cost savings, and the assurance that expert help is always available when you need it.
Key Features:
Customizable Plans:
Choose the subscription level that best aligns with your business requirements. Whether you need basic support or a more extensive package, our plans are designed to scale with your needs.Cost Efficiency:
The more hours you subscribe to, the greater the discount you receive. This makes our subscription plan a cost-effective solution for businesses looking to optimize their support budget.Hour Rollover:
Any unused hours can be rolled over to the following month, ensuring that you get the most value from your subscription. This feature allows you to adapt to fluctuating support demands without losing out on your investment.Predictable Budgeting:
With a fixed monthly commitment, you can easily budget for your SAP SuccessFactors support needs, avoiding unexpected costs and ensuring financial predictability.Flexible Upgrades:
As your business evolves, so can your support plan. Our subscription levels are flexible, allowing you to increase or decrease your hours as needed. This ensures that you are always aligned with your current business demands.Dedicated Support:
Benefit from a dedicated Customer Service Manager who will oversee your support needs, ensuring personalized and efficient service. Our team of certified experts is committed to helping you achieve success with your SAP SuccessFactors environment.Priority Access:
Subscribers receive priority access to our support team, ensuring quicker response times and faster issue resolution. This means less downtime and more productivity for your organization.
Our Subscription service is perfect for companies that require reliable, consistent support to maintain their SAP SuccessFactors system. With the flexibility to adjust your plan as your business grows, and the added benefit of cost savings through discounts and rollover hours, our subscription service is designed to deliver maximum value and peace of mind.
Our Application Management Services (AMS) provide a structured and collaborative approach to supporting your SAP SuccessFactors environment. We offer both Level 1 and Level 2 support, ensuring that routine maintenance, such as data imports and position management, is efficiently handled while more complex tasks like system customization and process optimization are expertly managed. Unlike the typical perception that AMS means outsourcing everything, we partner closely with your team to maintain your system’s functionality, allowing your HR team to stay involved and informed without the burden of daily upkeep. This approach ensures your environment remains adaptable and aligned with your business needs, without overpromising full control or exclusion of client engagement.
Key Features:
Level 1 Support:
Our Level 1 support focuses on daily administrative tasks, including data imports, picklist management, and position maintenance. This proactive approach keeps your system updated and functioning efficiently, allowing your HR team to concentrate on strategic initiatives rather than routine upkeep.Level 2 Support:
For more intricate challenges, our Level 2 support offers expert assistance with configuration tasks, including system customization, process optimization, and troubleshooting. This ensures that your SAP SuccessFactors environment remains aligned with your business processes and adapts to your evolving needs.
Pricing
At Veritas Prime, we believe that flexibility is essential to our support services, which is why we offer various tiers tailored to meet your business needs.
AMS Pricing
Our Application Management Services (AMS) provide guaranteed support through customized service plans. You can select from different tiers, ensuring that you receive the right level of support to fit your operational requirements. Our AMS offerings are designed to scale with your business, providing comprehensive support without the need for long-term commitments.